Disney Frozen II - only in cinemas

Frequently Asked Questions

How long is the promotion running?
The promotion is open from 00:01 on 18 November 2019 until 23:59 on 15 December 2019.

How do I enter?
To qualify you must spend a minimum of £25 in an Iceland or Food Warehouse store during the promotional period, and then go to where you will be required to upload an image of your original itemised Iceland or Food Warehouse till receipt.

How much do I need to spend in Iceland to enter?
You will need to spend a minimum of £25 in Iceland stores, or Food Warehouse stores. (online orders at are not valid for this promotion). The minimum spend excludes the purchase of Bonus Card savings, cash back and carrier bags.

Will I need to keep my receipts after I have entered?
You should retain your original itemised till receipt showing proof of at least £25 spend as it may be required to validate and redeem your prize if you win. This receipt must pre-date and pre-time your winning online entry.

How many times can I enter?
Only one entry is permitted per person per week, and a maximum of 4 entries permitted per person for the entire Promotional Period. Only one email address will be accepted per person.

What file type can I use to upload my till receipt?
You can upload your till receipt in gif, jpg, jpeg and png format.

Why is my till receipt not being accepted?
Please check that your till receipt is valid. The receipt must be dated from between 18th November 2019 and 15th December 2019. The minimum spend must be for £25 or more. If you are still experiencing difficulties, please get in touch with our friendly Customer Care team who will be able to assist you.

How many prizes are there?
There is a total of 6,740 prizes to be won.

What can I win?
The following prizes will be won in the main draw:

  • x 100 Giant Olafs
  • x 20 43” LED TV & Blu-ray players
  • x 20 £100 Iceland Bonus Cards
  • x 200 Frozen 2 scooter & helmets
  • x 400 Frozen 2 Arts & Crafts sets
  • x 2000 Frozen 2 pencil cases
  • x 4000 Frozen 2 sticker albums

All entries will also be entered into the additional prize draw to win a family holiday for 4 to Los Angeles, including backstage passes to Walt Disney Animation Studios and lots of other extras. See the full terms and conditions for full holiday details.

Are all Iceland stores participating in the promotion?
The Range stores, ROI, Channel Islands and Isle of Man stores are excluded from the Promotion.

Are you offering an alternative entry route for Northern Ireland?
Yes, please see our terms and conditions for details on this entry route.

If I win, how will I know, and how will I receive my prize?
Entrants will find out as soon as they have uploaded their till receipt if they are a winner.

Winners of the Frozen 2 Scooter & helmet, Arts & Crafts set, pencil case and sticker album will receive their prize via post within 28 days of winning.

Winners of the Giant Olaf, TV and Blu-Ray player and Bonus cards will receive a confirmation email and will receive their prize via post within 28 days of the email confirmation.

Winners of the £100 Iceland shop will receive an Iceland Bonus Card and will be required to register their card before the £100 can be uploaded onto the Bonus Card to be spent. Instructions will be sent with the bonus card, if you need further help, please email with the subject line ‘Bonus Card’.

The Winner of the family holiday for 4 to Los Angeles will be picked on or before 20 December and notified by email to arrange the prize. The winner must respond within 14 days, otherwise an alternative winner will be selected.

If you still have a query about the promotion, please contact our friendly Customer Care team.